Shipping
Shipped from Bramhall, UK.
All orders are picked, packed and dispatched from our UK warehouse. Standard delivery times below are business days. Free over $80 in every zone.
| Zone | Delivery | Standard rate | Free over |
|---|---|---|---|
| United Kingdom | 1–3 business days | $4 | $80 |
| European Union | 3–5 business days | $9 | $80 |
| United States | 7–14 business days | $12 | $80 |
| Rest of world | 10–21 business days | $18 | $80 |
Same-day cutoff
Orders placed before 14:00 GMT ship the same business day. Anything after that is the next morning.
Customs and duties
International customers may pay local duties on import. We declare honest values so customs runs smoothly.
Tracking
Every order gets a tracking number by email. Lost? Reach out within 30 days and we replace or refund.
Large or heavy items
The Senior Comfort Kit and travel crate ship under a separate weighted rate calculated at checkout. We use crash-tested boxes and recyclable padding — no foam peanuts.